Frequently Asked Questions
GENERAL PRODUCTS
Do you offer Gift Cards?
Our gift cards are available in $25, $50, $75, $100, $150 and $200 increments only, with no additional processing fees. Gift cards are delivered by email and contain redemption instructions.
Are your products tested on animals?
Absolutely not. I think our dogs and cats would kick us out the house.
Are your ingredients safe?
All of our ingredients are thoughtfully sourced to create safe, sustainable products that are:
1. cruelty-free
2. paraben-free
3. phthalate-free
4. vegan
Our products are made using a premium fragrance oil blend that consists of essential oils and man-made materials.
Why Do You Use Synthetic Fragrances?
We use a premium blend of man-made and essential oils in our products, because they
1. allow us to provide you with more complex scent blends
2. are more sustainable to produce
3. allow us to offer our products at lower price points
4. allow our products to provide a better scent throw compared to 100% essential oil blends
What are you doing to be eco-friendly?
We try to source the most eco-friendly material possible:
Shipping Boxes
Made with 100% recycled material
Manufactured using energy through cogeneration
Packaging material
100% Recycled crinkle cut paper
Product packaging
We do not use any additional product packaging/boxes (single use boxes)
Glass candle containers/reed jars
Made with 100% recycled glass
Bamboo lid
100% natural
Renewable resource
Biodegradable
What materials are recyclable?
We try to source the most eco-friendly material possible. Here is a (growing) list of materials that can be recycled (if something is not listed here, please reach out to us):
1. all glass jars (candles and reed diffusers)
2. rubber ring on the candle bamboo lid
3. plastic stopper on the reed diffuser jar
4. shipping box (also biodegradable)
5. shipping packaging (crinkle cut paper)
Some materials may not be recyclable, but they may be biodegradable.
What materials are biodegradable?
We try to source the most eco-friendly material possible. Here is a (growing) list of materials that is biodegradable (if something is not listed here, please reach out to us):
1. shipping box (also recyclable)
2. bamboo lids (candles and reed diffusers)
Some materials may not be biodegradable, but they may be recyclable.
Do your fragrances comply with IFRA and RIFM standards?
Our fragrances comply with the strictest global RIFM and IFRA standards.
CANDLES
What Ingredients Do You Use?
All of our ingredients are thoughtfully sourced to create safe, sustainable products that are cruelty-free, paraben-free and phthalate-free.
Our candles use 100% soy wax and Premium Fragrance Oils.
How Fragrant Are Your Candles?
We fragrance our candles to the max to make sure you are getting the best quality for your money. People buy scented candles to fragrance their homes, we hope to help you with that.
To ensure your space is well-scented, we suggest using each product in the appropriately-sized space.
Small Spaces
1 candle
Medium Spaces
1-2 candle(s)
Large Spaces and/or high ceilings
2-3 candles
What Are The Candle Care Guidelines?
As our candles are 100% soy wax, there are some crucial things you must be aware of when using, storing and looking after your brand new candle.
Lighting time:
Allow the candle to burn right across the top layer of wax to avoid tunneling.
Minimum = 45 mins - 1 hour
Maximum = 4 hours
Wick Care:
Our candles come with the wick already pre-trimmed, however you should make sure your wick is trimmed to between 1/8″ – 3/16″ / 3.2mm – 4.8mm before lighting. If the wick is too long, the wax will not pull up the wick and the wick will extinguish.
Wooden wicks do need a little attention and tending to before each burn, similar to cotton wicks. Be sure to gently snap off the ash or burnt wood along the top edge of the wick and then light as usual.
If when burning the candle for a long period of time you notice the flame height getting too low, it may be necessary to tap off any excess ash or burnt wood along the top of the wick. The flame will then return to its proper optimal height.
What Are The Candle Safety Guidelines?
Always keep a burning candle within sight
Never burn a candle on or near anything that can catch fire
Keep burning candles out of the reach of children and pets
Always burn candles on a stable, heat-resistant surface
Keep the wax pool free of wick trimmings, matches and debris
Keep burning candles away from drafts, vents, ceiling fans and air currents
Always burn candles in a well-ventilated room
Stop burning your candle when only ¼” of wax remains
Never touch or move a burning candle
Place burning candles at least three inches apart from one another
Use a snuffer to extinguish a candle
Never extinguish using the candle lid
Never extinguish candles with water
Extinguish a candle if it repeatedly smokes or the flame becomes too high
Be very careful if using candles during a power outage
Never use a candle as a night light
Try not to store in direct sunlight
REED DIFFUSERS
What Ingredients Do You Use?
All of our ingredients are thoughtfully sourced to create safe, sustainable products that are cruelty-free, paraben-free and phthalate-free.
Our Reed Diffusers contain 100% Premium Fragrance Oils and contain NO Alcohol or Dipropylene glycol (DPG).
How Fragrant Are Your Reed Diffusers?
We fragrance our reed diffusers to the max to make sure you are getting the best quality for your money. People buy reed diffusers to fragrance their homes, we hope to help you with that.
To ensure your space is well-scented, we suggest using each product in the appropriately-sized space.
Small Spaces
1 reed diffuser with a few/most reeds added
Medium Spaces
1 reed diffuser with all reeds added
or
2 reed diffusers with a few/most reeds added
Large Spaces and/or high ceilings
3 reed diffusers with a few reeds added
or
2 reed diffusers with most reeds added
or
1-2 reed diffuser(s) with all reeds
What Are The Reed Diffuser Care Guidelines?
Place your diffuser in a high traffic area where the fragrance will disperse throughout the room with air circulation. Another great spot is just inside the room near the door so you pick up the scent as you enter the room. In many cases, think of a diffuser as a bouquet of flowers - you'll smell the fragrance as you walk by, but it won't necessarily fill the room with fragrance.
Flip the reeds for more fragrance. You can flip a few reeds every few days or all the reeds everyday. Keep in mind the more reeds you flip and the more often you flip them, the faster the fragrance oil will evaporate.
Use caution when flipping the reeds. Flip the reeds over a wastebasket or sink and be sure to clean the vessel of any fragrance oil drips before placing on a delicate counter top.
Use a coaster or plate under your diffuser to keep any oil drips from damaging a precious counter top.
Flip all of the reeds on all of your diffusers before leaving for vacation. When you return home you'll be welcomed by an inviting fragrance rather than a stale, stuffy home.
Place your diffusers out in the room a day or more before your guests arrive. The complex fragrance oils and/or essential oils saturate the reeds or delivery system, and deliver continuous fragrance to the room.
If you are the type that likes more fragrance in the room, discreetly place more than one diffuser in the room.
What Are The Reed Diffuser Safety Guidelines?
Do not ingest oil or place reeds in your mouth
Keep diffuser oil away from any surfaces
Wipe away any residual oil from bottle before placing on surfaces
Wipe spills immediately with a damp cloth
Place bottle on level and protected surface
Do not light the reeds
Reed diffusers are flammable
Keep away from heat
Keep bottle and reeds away from children and pets
ORDERS & SHIPPING
Can I Change/Cancel My Order?
Any order can be changed or canceled, so long as it hasn’t left our warehouse. If you would like to change or cancel your order, please contact us.
Where Do You Ship?
Currently, we only ship within the US!
We are exploring the best options to ship worldwide.
How Long Does It Take For My Order To Ship?
Please allow 1-3 business days (M-F) for your order to be processed and shipped.